7 minute read · Draft essay
The trust you never get to earn
Why genuine expertise so often stays invisible online, and what it costs the people who have it.
Most of the founders I meet are better at their work than their public presence suggests. They have spent fifteen or twenty years solving a particular kind of problem. They can tell you, within ten minutes of a first meeting, why a client's last three attempts failed. And yet a stranger looking them up would find a LinkedIn headline, a few reposted company announcements and a photograph from a conference in 2019.
None of this is a crisis while referrals keep arriving. A referral comes with borrowed trust attached. Someone the buyer already respects has vouched for you, so the buyer does not need to work out for themselves whether you know what you are talking about. The problem is that referral is a narrow channel. It depends on other people remembering you at the right moment, describing you accurately, and moving in the same circles as the next person who needs you.
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